Alter Baltics OÜ general and sales conditions
Implementation of the general conditions of sale. These General Terms and Conditions of Sale of Alter Baltics OÜ shall apply to all sales transactions between the seller Alter Baltics OÜ (reg code 12026341) (hereinafter referred to as Alter) and the buyer (hereinafter referred to as the Customer), to which the General Terms and Conditions of Sale are attached (including sales transactions carried out via E-shop). These General Terms and Conditions of Sale, together with any accepted offer or other agreement (in case of an E-shop purchase, also the Terms and Conditions of Use of the E-shop) referring to the General Terms and Conditions of Sale, are collectively referred to as the Contract.
Subject of the contract. Alter sells certain products and provides certain related services to the customer on the basis of the terms and conditions agreed in the contract. The customer pays for the products and services according to the terms agreed in the contract.
Procedures for handling orders. The customer submits a request for quotation for Alter’s products and services in person by e-mail(marine@marine.ee) via the marine.ee website, or comes in person (Ämma tee 70, 74206 Iru village). Such a request for quotation shall not be binding on the parties.
Upon request, the Client shall provide the information and specifications necessary for the preparation of the offer, including the list of products requested, the requested delivery time and the transport conditions. The Customer may also provide a sample product, provided that this is sufficient for the purposes of the quotation and to guarantee the purchase of the products.
Identify any specific requirements of the Client, contacting the Client further if necessary. The Client shall forward the specific requirements in writing by e-mail or post or bring them to the site. Once the necessary input data and other necessary information have been obtained and the requirements for the sales product or service have been identified, a price calculation is carried out and a quotation is prepared for the Client.
Upon receipt of the quote request, Alter will issue a preliminary quotation, indicating a provisional price estimate for the products and other related services. The initial quotation shall be valid for 1 month unless otherwise stated. The final quotation, together with the final price of the Products and Services, shall become binding once the quotation has been confirmed by the Customer. On the basis of the confirmed quotation, an Order for the Goods and Services shall be placed and the Order shall be binding on the parties.
Product quality. Alter will do its best to ensure that the products delivered are free from defects. Products purchased from Alter are new unless otherwise agreed with the Customer.
Invoicing and payment. The Customer undertakes to pay Alter for the agreed products and services in accordance with the confirmed price quotation for the related services on the basis of the order, in accordance with the invoice issued by Alter and the agreed payment terms.
Unless otherwise agreed by the parties, Alter will issue an invoice after the order has been completed (the customer’s goods are ready for dispatch) and the customer agrees that Alter is under no obligation to start fulfilling the order until it has received the advance payment.
The contract will not be concluded by telecommunication, the Client must send a confirmation of the quotation sent to him, after which the contract will be concluded.
If an advance invoice has been issued, non-payment of the advance invoice within 30 days automatically cancels the order and Alter has the right to terminate the contract unilaterally.
If the customer is late with any payment, Alter is entitled to charge 0.02% interest on the amount not paid on time for each day the payment is late, as well as the costs incurred to collect the invoice.
Guarantee. Alter, in cooperation with its Partners, offers warranties for products and related services in accordance with the manufacturer’s warranty terms and conditions of the partners. For more detailed warranty conditions, please contact your sales manager. Notwithstanding the existence or absence of a warranty, customer complaints will be resolved (see Complaints Handling).
Resolving complaints. The Customer has the right to submit complaints about the products and related services sold by Alter via Alter’s e-mail address marine@marine.ee. When submitting a complaint, it is necessary to provide the following details: purchase invoice number, the Customer’s name and surname, contact telephone number, e-mail address, the defective product and photos clearly describing it, a description of the defect, other documents proving the damage caused, if any, the expected solution. Alter is obliged to inform the customer of the possible resolution of the complaint and the deadlines for resolution. Alter shall resolve the complaint as soon as possible and within a reasonable time. Any dispute, controversy or claim arising out of or in connection with the Agreement shall be settled by negotiation. If negotiations do not lead to a satisfactory result for the parties, the dispute shall be settled in court.
Alter’s liability is limited to direct pecuniary damage caused to the customer as a result of a culpable breach of contract. The maximum amount of Alter’s liability to the Customer is limited to the price of the Products from which the claim arose. Under no circumstances shall Alter be liable for any loss of revenue to the Customer. The limitations and exclusions of liability set forth above shall not apply to the extent such liability cannot be excluded or limited under applicable law.
Applicable law. The laws of the Republic of Estonia shall apply to the application and interpretation of this Agreement. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.
Terms and conditions of the e-shop
The owner of the webshop www.marine.ee (hereinafter referred to as the Webshop) is Alter Baltics OÜ (registration code 12026341), located at Ämma tee 70, 74206 Iru village.
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop. The prices of products sold in the Online Shop are indicated with the products. The price is subject to a delivery charge.
The delivery fee depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee is then displayed on the screen, which can be paid by bank transfer or other payment method.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop. If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be informed as soon as possible and the money paid (including the delivery costs) will be refunded immediately, but not later than 14 days after the notification.
Delivery to
Goods are shipped to: the European Union
The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method. Shipments within Estonia usually arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Outside Estonia, delivery will be made within 14-21 calendar days. In exceptional cases, the right of delivery is granted up to 45 calendar days.
In the case of returning the goods, the costs of returning the goods are borne by the buyer.
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days. The right of withdrawal applies to the following products: the packaging of which is intact and clean (the commercial appearance of the product must be preserved); the product to be returned is complete, intact, clean and unused. The right of withdrawal does not apply to products and related services ordered to the customer’s special order (e.g. boats assembled to order), open lubricants (oils, waxes, etc.), cut to size ends. The right of withdrawal does not apply where the buyer is a legal person.
In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal from the purchase of the goods and send it to the e-mail address marine@marine.ee or to the postal address Ämma tee 70, 74206 Iru village, forwarding the proof that the goods have been handed over to the carrier, no later than 14 days after receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective). The purchaser must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the cancellation, return to the buyer all payments received from the buyer under the contract. The online shop may refuse to make refunds until it has received the return of the goods that are the subject of the contract or until the buyer has provided proof that it has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. During this first six months after the delivery of the goods to the buyer, the defect is presumed to have existed at the time of delivery. It is the responsibility of the On-line Shop to rebut this presumption.
In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to marine@marine.ee or by calling +3726519666.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Processing of personal data
The online shop will use the personal data provided by the buyer (including name, phone number, address, e-mail address) only to process the order and send the goods to the buyer.
The online shop will, if necessary, forward personal data to an authorised Alter employee or to companies providing transport services in order to deliver the goods.
The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying Alter by emailing marine@marine.ee or following the instructions in the email containing the offers.
Alter may process personal data where the processing is necessary for legitimate interests . For example, if you have entered into a binding contract with us through the Online Shop, we may send you a customer satisfaction questionnaire at the end of the year in order to improve the quality of the product and related services we offer.
Dispute resolution
If the purchaser has any complaints regarding the Online Shop, they should be sent by e-mail to marine@marine.ee or by telephone to +3726519666.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. The examination of the buyer’s complaint by the Commission is free of charge. The buyer may refer to the European Union’s consumer dispute resolution platform.
Alter Baltics OÜ Address: Ämma tee 70, 74206 Iru küla, Estonia
E-mail: marine@marine.ee www.marine.ee