General Terms of Sales
General Terms of Sale
Object of contract. Alter shall sell certain products and offer related services to the client in accordance with the terms and conditions agreed in the contract. The client shall pay for the products and services in accordance with the terms and conditions agreed in the contract.
Order processing procedure. The client shall submit a price query concerning the products and services of Alter personally by email found from marine.ee website (firstname.lastname@example.org). Such a price query shall not be binding on the parties.
Upon request, the customer will forward the information and specification required for the preparation of the offer including the list of desired goods, delivery time and transport conditions. Customer may submit a sample product if its sufficient to make a offer and ensure product performance.
All customer’s requirements are clarified, contact should be taken into account if neccessary. Specific requirements are submitted by the customer by e-mail, mail or delivering by himself.
After receiving the price query, Alter shall issue an initial price offer, indicating the price of the initial price calculation of the products and related services. The initial price offer shall be in effect for one month unless otherwise indicated. A price offer for Products and Services shall become binding on the parties in respect of after the client has agreed to the price offer. Agreeing to an price offer Alter will send order confirmation for Products and Services that is a binding contract in respect of products and related services.
Quality of products. Alter shall make its best in order for the delivered products not to have any defects. The products brought from Alter are new unless otherwise agreed by the parties.
Submission and payment of invoice. The client shall pay Alter for the agreed products and services in accordance with the initial price offer and for the products, installation work and related services on the basis of an order in accordance with an invoice issued by Alter and the agreed payment terms.
Unless otherwise agreed by the parties, Alter shall issue a payment invoice after the client has confirmed a price offer and has recieved and order (products are pending for release) and the client agrees that Alter has no obligation to start to fulfil the order before it has received the prepayment.
In the event of a distance contract, binding will not be a contract that is confirmed by phone call. Client shall confirm a price offer sent by email.
If a prepayment invoice has been issued, the failure to pay the prepayment invoice within 30 days shall cancel the order automatically and Alter shall have the right to unilaterally terminate the contract.
If the client delays with making any payment, Alter shall have the right to demand interest on arrears at the rate of 0.02% of the outstanding amount per day of delay and the expenses incurred for the collection of the invoice.
Warranty. Alter shall only provide the products and related services with a warranty of the Partners’ warranty terms. For more detailed warranty terms and contitions shall be asked from Sales Manager. The client’s complaints shall be resolved regardless of the existence or lack of warranty (see clause Complaints and resolution of disputes).
Complaints and resolution of disputes. The client shall have the right to file claims about the products and related services with Alter through the email address of Alter email@example.com that sets out more detailed information about the resolution of claims. Client shall enclose with the claim: invoice number of purchase, name and surname, phone number, email address, product that is defective or photos that are detailed and clear enough and other documents that evidence the damage caused, if there are any. Alter shall notify the client of any possible resolutions to the claim and the deadlines for the resolution thereof. Any dispute, debate or claim arising from or related to the contract shall be resolved by way of negotiations. If the negotiations yield no satisfactory result, the dispute shall be resolved in court.
The liability of Alter shall be limited to the direct proprietary damage caused to the client as a result of wrongful breach of the contract. The largest amount of liability of Alter in respect of the client shall be limited to the price of the products from which the claim arose. In no case shall Alter be liable for the client’s loss of profit. The limits and exclusions of liability established above shall not apply if such liability cannot be excluded or limited pursuant to the law in force.
Governing law. The validity and interpretation of the contract shall be governed by the law of the Republic of Estonia. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to this contract.
Online Store Conditions of use
The owner of the online store www.marine.ee (hereinafter referred to as the online store) is Alter Baltics OÜ (12026341) located at Gaasi 4a, 11415 Tallinn, Estonia.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Goods are shipped to the following countries: European Union.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method. All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 14-21 calendar days. We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the online store within 14 days. Products that has right to withdrawal: the package is healthy and clean (the commercial appearance of the product must be preserved); returnable product is complete, healthy, clean, unused. There is no right of withdrawal for products and related services that are ordered by customer’s specific order (eg custom-made boats), open lubricants (olis, waxes etc), ropes that are cut to lenght.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal to the e-mail address firstname.lastname@example.org or postal aadress Gaasi 4a, 11415 Tallinn, Estonia and submit evidence that they handed over the goods to the carrier within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing email@example.com or calling +3726519666.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail) for processing the order and sending goods to the purchaser. The online store forwards personal data to the authorized employee of Alter or transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting Alter know via e-mail firstname.lastname@example.org or by following the instructions in an e-mail containing an offer.
Personal data may be processed by Alter if processing is necessary for legitimate interests: if Client have entered into a binding agreement with Alter, Alter may send a customer satifaction survey at the end of the year to improve the products and related services Alter offers.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to email@example.com or submitted by calling +3726519666. If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union.
Alter Baltics OÜ Address: Gaasi 4a, 11415 Tallinn, Estonia